Membership FAQ2018-05-11T18:55:28+00:00

MEMBERSHIP F.A.Q.

WHAT CAN A MEMBERSHIP TO DREAM TO LAUNCH DO FOR ME?2018-05-12T08:21:00+00:00

We are a team of experienced creatives, here to freely share what we know with you.

CAN I UPGRADE TO AN ANNUAL MEMBERSHIP?2018-05-11T23:32:09+00:00

Yes! We’d love to have you upgrade your subscription to an annual membership.

To do so please go to your account page and you should see a blue box at the bottom of the page with a link to upgrade. If you don’t see this for any reason, just let us know.

Your account will be pro-rated to take account of any time you have remaining on your current subscription period.

HOW CAN I CANCEL MY ACCOUNT?2018-05-11T23:32:42+00:00

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.

Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you’re all done. You’ll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm your cancellation on the next page – if you don’t do this your cancellation will not be processed)

Once you cancel your account you will retain access to the Dream To Launch until your current subscription period ends. You can, of course, rejoin anytime in the future!

Please cancel your account BEFORE your next payment is due. It is best to cancel at least 24 hours in advance to ensure you are not charged due to time differences. You will retain access to the DreamToLaunch.com until your next payment is due, so you can cancel as far in advance as you would like.

MY PAYMENT HAS FAILED, WHAT SHOULD I DO?2018-05-11T23:33:11+00:00

These things happen! Don’t worry though, your account will not be canceled until your payment fails four times.

If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately.

If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately, there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.

Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the Academy until payment is successful. We will try to collect payment four times after which your account will be automatically canceled.

If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the Member’s Area.

Please contact us using the form below if you have any further questions about failed payments.

I PREVIOUSLY PAUSED MY ACCOUNT, HOW DO I RESUME?2018-05-11T23:42:40+00:00

Please login to the site and then go to your account page. Select the ‘Subscriptions’ tab.

Next to your subscription you should see a ‘Resume’ link. Click this and confirm you wish to resume.

If you pay via credit card your payment will be immediately taken and you will regain access straight away.

If you pay by PayPal your account will not be resumed until your next payment date – this is the same date of the month you previously paid and cannot be changed (i.e if you used to pay on the 5th, your payments will resume on the 5th). If you would like to regain access sooner, please contact us.

I’M RECEIVING AN ERROR MESSAGE SAYING I DON’T HAVE ACCESS TO THIS CONTENT?2018-05-11T23:38:56+00:00

Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

CAN I HIRE YOU TO BUILD MY WEBSITE?2018-05-11T23:36:55+00:00

While the Dream To Launch project is our number one priority, we occasionally take on client work to develop dynamic websites.

We also offer consulting services.

DO YOU OFFER ONE-ON-ONE CONSULTATIONS OR STRATEGY SESSIONS?2018-05-11T23:57:50+00:00
Yes. We’re passionate about helping you make your big dream ROCK!

Our consulting services encompass everything from creativity consulting, brainstorming, mind mapping and most matters regarding Internet strategies.

Click here to see some of our services to get you launched.

Please visit our Initial Consult Request page to get started.

I’M HAVING A PROBLEM WITH MY SITE, COULD YOU TAKE A LOOK FOR ME?2018-05-11T23:35:41+00:00

Unfortunately, we can’t be responsible for fixing technical problems on Member’s websites.

If your question isn’t answered above please use the form below to get in touch with our support team and we’ll get back to you as soon as we can.